Sales Terms & Conditions
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Backorders will be processed and shipped once all items on the order are ready and available for shipping. It is not our policy to back order. If purchaser requests shipment of one item on the order and requests a back order freight charges for each item will apply.
Custom orders require a 50% deposit. The balance of the invoice is due prior to shipment. Custom orders are non-cancellable. Production of any custom order will begin when the 50% deposit is received and the CAD drawing has been signed and approved by the purchaser and returned to Stonegate by AFX.
All orders are non-cancellable as they are built to order.
Mail orders to:
Stonegate by AFX
Attn: Customer Service
2345 N. Ernie Krueger Circle
Waukegan, IL 60087
Fax orders to: 847.249.2618
Email orders to: firstname.lastname@example.org
Any shipping errors must be reported within 3 business days of the receipt of the shipment.
Standard payment terms are net 30 days for credit approved accounts. Any order for custom product requires a 50% deposit and the balance of the invoice paid prior to shipment.
All proforma accounts require a 50% deposit and the balance of the invoice paid prior to shipping regardless of the order being for standard or custom products. All applicable taxes, freight and additional costs will be added to the invoice.
Products are made to order and are not returnable.
CRATING CHARGES AND CRATE VOLUME
Crating may be necessary to protect product. Crate charges will be added to the invoice. It is the purchaser’s responsibility to confirm that the volume of the shipment will fit through all entryways.
HOLD FOR RELEASE ORDERS
Hold for release orders are not accepted without a confirmed ship date. Order will not be processed and materials cannot be purchased until a confirmed ship date is received.
We make every effort to ship in a timely manner based on an acknowledged ship date. In some cases, the acknowledged ship date may not be met due to unforeseen circumstances. We cannot be responsible for late charges incurred as a result of a missed ship date.
All freight claims are the responsibility of the consignee and obvious or concealed damage must be signed for upon receipt. We cannot be responsible for carrier damage that was not noted on the bill of lading at the time of delivery. All damaged goods should be held with original packaging material intact until after inspection is completed by the carrier.
Request of custom sizes, if accepted, are confirmed in writing by Stonegate by AFX. Additional charges for engineering drawings and materials will apply. Custom pieces cannot be cancelled.
Stonegate by AFX offers a variety of man-made and natural fibers; each selection is based on a variety of characteristics including texture, light fastness, color fastness, workability, color options, etc. Natural fibers, such as silk dupioni, silk shantung, China silk, raw silk, silk pongee, and textured silk will have natural irregularities that are visible to the naked eye. Silk worm threads and slubs in the final weave are normal and natural; they are not imperfections, but merely a characteristic of the fiber, which illustrates the origin of the fabric. Fabric dye lots may change and are not guaranteed to match if items are ordered at separate times.
Stonegate by AFX selects each wood for its unique characteristics; including variances in color, tone, and texture, which are acceptable and not considered a flaw. Size and shape of knots, mineral streaks, or unique grain patterns may cause slight color variations, including light and/or dark spots; all are normal and not considered defects.
Metal finish and glass colors may vary slightly due to the uniqueness of each piece.
All products are warranted to be free from defects in materials and workmanship for a period of one year from date of shipment. We will repair or replace any defective product at our discretion. We are not responsible for any labor charges or electrical charge backs. Finishes may vary slightly due to the uniqueness of each piece. Fabrics will have natural irregularities and may not be defective but rather be characteristics of the fiber. Due to fabric dye lots we cannot guarantee consistency for product ordered at different times.
All use of Stonegate by AFX products images for any purpose is strictly forbidden including the use for selling online, if not previously authorized in writing by Stonegate. Every authorization is given only for the requested purpose.
Product supplied shall be sold only by the Buyer at the location of the SHIP TO address. No transshipping is allowed. A breach of the above policy shall entitle Stonegate by AFX, at its discretion, to discontinue shipments to the Buyer.
For online sales, buyers are required to complete, acknowledge, and apply all terms listed in the Stonegate by AFX AUTHORIZED INTERNET RETAILER AGREEMENT.
All freight terms are FOB Michigan; “Collect” or “Prepay and Add”. Freight method is selected at the discretion of the factory. Prepay and add actual freight charges will be added to the invoice and are based on the most economical carrier. Small parcel shipments require a UPS or FedEX customer supplied account number or actual freight charges will be added to the invoice. If required; assessorial freight charges will be added to the invoice. These services include, but are not limited to, lift gate charges, residential delivery, inside delivery or costs associated with shipments where a dock is not available.
New accounts are established based on Credit Manager approval. A credit application must be submitted along with a resale certificate for consideration.
All quotations are firm for a period of 90 days. After 90 days the quote will be reviewed and may require a re-quote based on current costs. We will make every effort to hold quoted prices.
Light bulbs are not included with our fixtures or in our prices. It is the customer’s responsibility to source light bulbs as needed.
SPECIFICATION AND CATALOG ERRORS
We retain the right to change, discontinue or modify the design of standard product at any time. All efforts have been made to avoid errors in specification and installation sheets. We do not accept responsibility for labor or other charge backs resulting from specification updates.